Refund and Returns Policy

ALL SALES FINAL ON BUILD TO ORDER SMOKERS, GRILLS, CUSTOM TRAILERS, AND FIRE PITS.

WARRANTY POLICY

Stainless Steel Parts Lids & Lid Inserts Limited Lifetime Exterior Firebox & Cart Limited Lifetime Burner Tubes & Carryover Tube accessories 10 Years Cooking Grates, Emitters, Warming Racks 5 years no rust through or burn through Porcelain Enameled Parts Lid Insert Limited Lifetime (excludes fading) Interior Firebox Limited Lifetime no rust through or burn through (excludes fading) Warming Racks, Grates, Burner Boxes 5 years no rust through or burn through (excludes fading) Painted Parts 2 Years (excludes fading) All Other Parts 2 Years LIMITED LIFETIME WARRANTY: Cajun Custom Cookers llc warrants the stainless steel all fabricated stainless steel components (excluding cooking grates and burners), to be free from defects in materials and workmanship under normal residential and commercial  use for the lifetime of the product. Cajun Custom Cookers llc Limited Lifetime Warranty covers the structural integrity of the exterior and interior body parts, firebox, and lid. Should structural deterioration occur to the degree of non performance, the part(s) will be replaced, free of charge to the consumer for installation. Costs associated with the installation of replacement warranty parts is not covered by this limited lifetime warranty and is the sole responsibility of the owner. This warranty excludes discoloration, surface scratches, weather and atmospheric related staining, and minor surface rust and oxidation which are normal conditions and to be expected with any outdoor product. TEN YEAR LIMITED WARRANTY: Cajun Custom Cookers llc warrants the stainless steel or cast iron burners to be free from defects in materials and workmanship under normal residential or commercial use for a period of ten (10) years from the original date of purchase. The actual part will be replaced, free of charge. FIVE YEAR LIMITED WARRANTY: Cajun Custom Cookers llc  warrants the stainless steel cooking grates to be free from defects in materials and workmanship under normal residential or commercial use for a period of five (5) years from the original date of purchase. The part will be replaced free of charge. Custom trailers carry one year limited warranty on frame, axles, suspension, roof, walls, and floor against manufacturer defects that cause non performance. TWO YEAR FULL WARRANTY: Cajun Custom Cookers llc warrants all other parts not specifically mentioned above, to be free from defects in materials and workmanship under normal residential use for a period of two (2) years from the original date of purchase. Cajun Custom Cookers llc  will replace the part which fail or is found to be defective during the warranty period, at no cost to the original purchaser. Owner shall be responsible for proper installation, providing normal care and maintenance, and providing proof of purchase upon request. Cajun Custom Cookers llc  reserves the right, PRIOR to shipping warranty replacement parts, to require the part in question be returned for inspection and analysis. Requested parts should be returned to Cajun Custom Cookers llc, freight pre-paid by the consumer. WARRANTY LIMITATIONS & EXCLUSIONS This warranty excludes units purchased for use in all types of commercial and or community use locations such as restaurants, hotels, catering operations food service establishments, condominium/apartment complexes, rental properties, and to products with altered or removed serial numbers. This warranty shall apply ONLY to the products purchased and located in the continental United States and Canada. The warranty coverage begins on the original date of purchase and proof of date of purchase is required for warranty service. Please register your product and retain your original sales receipt. In order to activate the warranty, we require that you send in the attached warranty registration card or register your product online. This warranty applies only to the original grill owner and cannot/may not be transferred. This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster, loss of electrical power to the product for any reason, improper installation or improper operation, unauthorized adjustments or calibrations, dings, dents, scratches, or damages due to harsh cleaning chemicals. Cajun Custom Cookers llc shall not be liable for incidental, consequential, special or contingent damages resulting from its breach of this written warranty or any implied warranty. In the event of any warranty replacement, all removal, replacement and installation are the responsibility of the grill owner.

Cajun Custom Cookers LLC.